Custom Gift Set Package Policies
Consultation & Design: Each custom gift set begins with a consultation where we will discuss your preferences and the desired design. You will receive two design options with an estimate for you to choose from.
Deposit & Finalization: After finalizing your design, a DocuSign will be sent to confirm the details, and a 50% deposit will be required to secure the order. The remaining balance is due upon fulfillment of the order.
Cancellations: You may cancel your custom gift set order within 24 hours after finalizing the details. After this period, cancellations will not be accepted, and the deposit will not be refunded.
Payment: Full payment is due 1 hour before delivery if the gift set is being sent directly to the recipient. For orders not requiring delivery, the remaining balance must be paid upon fulfillment.
Design Adjustments: Once the design is finalized and the deposit is made, adjustments to the design may incur additional charges or may not be possible, depending on the stage of production.
Delivery & Fulfillment: We aim to fulfill all custom gift set orders within the time frame discussed during the consultation. If delivery is involved, we will coordinate with you for a precise delivery window.
Quality Assurance: We ensure that every gift set is carefully curated and beautifully packaged. If there are any issues with the product upon delivery, please notify us within 24 hours, and we will work to resolve the issue.
Please fill out the form below to request a custom gift basket.
We will contact you within 24 hours to discuss your order.
Order Agreement:
After submitting the order form, we’ll schedule a consultation via phone to discuss your design preferences.
Following the consultation, we’ll send you a document with all the order details to review and sign via DocuSign.
Once you sign the document, a 50% deposit will be required to finalize your order and begin the creation process.
By submitting this form, you agree to the order agreements stated above.